Privacy Policy

Last Updated: September 1, 2026

At Spirited Away (accessible from www.spiritedaway.co), one of our main priorities is the privacy of our visitors. This Privacy Policy document outlines the types of personal information we collect, how we use it, and how we protect it—especially regarding advertising and analytics.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us at [hello@spiritedaway.co].

Information We Collect

We collect several types of information from and about users of our website:

  • Personal Identification Information: Name, email address, shipping address, billing address, phone number, and payment details (collected during checkout or newsletter sign-ups).
  • Device and Usage Data: IP addresses, browser types, device identifiers, pages visited, time spent on our site, and referring websites.
  • Cookies and Tracking Data: Information gathered via cookies, web beacons, and pixels to track your activity on our store.

How We Use Your Data

We use the information we collect in various ways, including:

  • Order Fulfillment: To process and ship your orders, manage payments, and provide order updates.
  • Customer Support: To communicate with you, respond to inquiries, and troubleshoot issues.
  • Site Improvement: To monitor and analyze website usage trends and optimize our store layout.
  • Marketing and Promotions: To send you newsletters, promotional offers, and updates (only if you have opted in).

How We Use Data for Advertising and Analytics

To provide a highly tailored shopping experience, we partner with third-party service providers who use tracking technologies to serve ads on our behalf across the internet.

  • Analytics Partners (e.g., Google Analytics): We use third-party analytics tools to help us understand how customers interact with the site. These tools use cookies to collect non-personal device and behavioral data.

  • Targeted & Behavioral Advertising: We partner with advertising platforms (such as Meta/Facebook, Google Ads, and other networks) to deliver personalized ads based on your previous browsing behavior on spiritedaway.co.

  • Retargeting Pixels: These pixels allow our advertising partners to recognize your browser or device when you leave our site, helping us show you relevant ads on other platforms.

Your Advertising & Opt-Out Choices

You do not have to accept targeted advertising. You can opt out or manage your preferences through the following resources:

  • Digital Advertising Alliance (DAA): Opt out of interest-based advertising via the DAA Opt-Out Tool.

  • Network Advertising Initiative (NAI): Manage your choices on the NAI Consumer Opt-Out Page.

  • Browser Settings: Most web browsers allow you to block or delete cookies entirely via your privacy settings.

Sharing Your Information with Third Parties

We do not sell your personal data. We only share information with trusted third parties to facilitate our business operations:

  • E-Commerce Platforms: We share transaction data with our host platform (e.g., Shopify) to run our store safely.

  • Payment Processors: Your payment details are processed securely through encrypted third-party gateways (e.g., Stripe, PayPal).

  • Shipping Providers: We share your name and delivery address with courier services to deliver your products.

  • Legal Compliance: We may disclose your information if required to do so by law or in response to valid requests by public authorities.

Your Privacy Rights (GDPR & CCPA)

Depending on where you live, you may have specific rights regarding your personal data:

  • The Right to Access: You can request copies of your personal data.

  • The Right to Rectification: You can request that we correct any inaccurate or incomplete information.

  • The Right to Erasure: You can request that we delete your personal data under certain conditions.

  • The Right to Opt-Out of Sale or Sharing: You have the right to direct businesses not to sell or share your personal data for cross-context behavioral advertising.

To exercise any of these rights, please contact us at [hello@spiritedaway.co]

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at [hello@spiritedaway.co] or by mail at:

Spirited Away
228 8th Avenue
New York, NY
10011