Refund policy

All sales are final and they may NOT be returned for a refund, credit or exchange.

We believe that proper storage is crucial to the quality of the products we sell and since we cannot control how items are stored after they leave our store, we do not issue refunds, credits or exchanges. However, defective product may be exchanged for items of equal or greater value. (Subject to the restrictions below.)

If You Bought a Defective Item
Spirited Away stands behind all the products we sell. If you open a bottle and find that it is defective, we will gladly provide a refund or exchange it for a bottle of equal or greater value.  Since we cannot control how bottles are stored once they leave our possession, we will only accept bottles for a refund or exchange within 7 days of purchase. Items to be returned are subject to evaluation by our staff, and must be accompanied by your original sales receipt.

How to Return Items
Bring your items back to Spirited Away within 7 days of purchase, along with your original sales receipt. If your items were shipped or delivered, please email us at hello@spiritedaway.co to discuss your options.

How We Issue Refunds and Exchanges
Defective items may be refunded or exchanged for items of equal or greater value. The exchange value is based upon what you paid for the defective item, NOT the item’s price the day you return it. If you exchange an item for one of greater value, you will be asked to provide the retail price difference, along with any applicable taxes, at the time of the exchange. Refunds on returned items will be issued in the original form of payment.